Question 1

Are your cabinets ALL WOOD?

Accepted Answer

Most brands we offer have no particleboard or MDF. Some do have MDF or HDF center panels. MDF and HDF makes for a very stable center panel for paint due to almost zero shrinkage from moisture. All of the cabinet boxes are plywood. We do not recommend particleboard for any part of the cabinet construction.

Question 2

Is there a charge for designing?

Accepted Answer

No.

Question 3

Can I have you come to me?

Accepted Answer

Yes and no charge.

Question 4

Can I discuss over the phone my needs?

Accepted Answer

Yes, and we can Zoom for face-to-face if desired.

Question 5

Can I get a 3D of the design?

Accepted Answer

Yes, and no charge (including contractors)

Question 6

How long to get cabinets?

Accepted Answer

Some are as fast as 1-3 days; most are 3-5 weeks.

Question 7

How many times can I change the design before I’m charged?

Accepted Answer

No limit for free design.

Question 8

Will you measure my project for me?

Accepted Answer

Yes, at no charge. If we measure, any errors are on us to fix.

Question 9

Are the doors and drawers soft-close?

Accepted Answer

Yes.

Question 10

Is there a charge to deliver to my home or worksite?

Accepted Answer

Most of our manufacturers deliver anywhere, so no additional charges.

Question 11

Do you install?

Accepted Answer

No, but we have many licensed contractors we trust to complete your project.

Question 12

How long do you warranty for cabinets?

Accepted Answer

Our manufacturers warranty vary from 5 years to lifetime.

Question 13

How are damaged cabinets taken care of?

Accepted Answer

You have 5 days once cabinets are received to inspect for damage. Any damages will be corrected at no charge to you.

Question 14

What if I decide I don't want certain cabinets after I order?

Accepted Answer

Some of our manufactures will allow you to return unopen boxes with a 25% restocking fee. Ask before you purchase if your cabinets qualify.

Question 15

How will applying for credit impact my Credit Score?

Accepted Answer

When you fill out an application and view available loan offers, Momnt uses a soft pull of credit that will not impact your credit score. Only after you choose an offer will there be a hard inquiry, which may have a small impact on your credit score.

Question 16

Where can I use my loan?

Accepted Answer

Your loan is only valid to pay for products and services offered through the provider that you applied with.

Question 17

How can I pay Steel City Cabinets?

Accepted Answer

Steel City Cabinets will request payments by sending an SMS message to the number you provide in your application. This message will include information on how to accept or reject payments.

Question 18

How long do I have to transact?

Accepted Answer

Once your loan is approved, you have five months to transact against your loan with this practice. This is also referred to as your purchase window.

Question 19

How do I make payments?

Accepted Answer

It’s simple! All you have to do is create an account at paymomnt.com. For your convenience, Momnt takes payment online or by phone. Please visit paymomnt.com (http://paymomnt.com/)or call 855-943-3485. For security purposes, be prepared to provide your loan number and security PIN to verify your identity and process your payment if paying by phone.

Momnt is a paperless company, please do not send paper checks to Momnt or the lender for your loan. If you send a paper check the payment will not be processed and the check will be destroyed.

Question 20

What if I don't use the full amount?

Accepted Answer

No matter what amount you are approved for, you will only be responsible to pay back the amount you spend, plus associated interest and fees.

Question 21

When are my payments due?

Accepted Answer

Your first payment will be due no fewer than 30 days from the date the merchant settles your transaction. Subsequent payments are due on that date every month for the duration of your loan term. You’ll receive monthly statements as a reminder.

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